Frequently Asked Questions
Does the rate include breakfast?
Yes most rates include breakfast. We will provide you with a full Scottish Breakfast, freshly prepared to order, and using local produce.
Do you allow pets?
Pet animals are not accepted unless assisting guests with disabilities.
Do you have internet facilities?
Yes. In all guest rooms you can choose from Wireless Broadband Internet Access or Hard Wired Internet Access.
Do you have a lift?
Most of our bedrooms are located on the ground floor. However, there is a lift which will take you to our Horizons Restaurant, Waterfront Lounge Bar and Heritage Suite.
Does the room rate include VAT?
Yes. VAT is inclusive at the current rate.
Do you have ground floor rooms?
Yes all of our rooms are located on the ground floor. The only exception is 3 Premier Deluxe Rooms, which are located on the lower ground floor. Access to these rooms is by stairs only.
What are your check in and out times?
Check in Time is 14:00 Check out Time is 11:00, unless prior arranged.
Do you have a Car Park?
Yes. There are plenty of parking spaces in the Hotel’s Free Private Car-Park.
What in room facilities are there?
Incorporated in all bedrooms are Trouser Press, Iron and Ironing Board, Nicky Clarke Hair Dryer, In Room Safe, Heated Towel Rack, Mini Fridge, Shower or Shower/Bath, Room Energy Saver, Room Privacy Security, Telephone, Music on Demand, PC Free Internet access (via T.V.), Hard-wired Internet access, WiFi access, Early Morning Wake up Alarm, Tea & Coffee facilities, Travel cots on enquiry and Feather Pillows (Foam Pillows available on request). See our guest rooms page.
How many rooms do you have?
There are 28 Bedrooms in the Hotel. There are 9 x Deluxe Rooms, 2 x Deluxe Rooms with Disabled Access, 4 x Premier Deluxe Rooms, 3 x Executive Suites, 9 x Family Rooms and The Wallace Suite.
How far are you from the Hotel to.....
- Edinburgh City Centre: 22 Miles, 35 Minutes
- Glasgow City Centre: 54 Miles, 60 Minutes
- City of Dundee: 33 Miles, 50 Minutes
- Perthshire: 37 Miles, 45 Minutes
- St Andrews: 27 Miles, 45 Minutes
- Kinghorn Train Station: 1 Mile, 2 Minutes
- Burntisland Train Station: 2.5 Miles, 4 Minutes
- Kirkcaldy Bus Station: 3.5 Miles, 9 Minutes
- Edinburgh Airport: 20 Miles, 40 Minutes
- Glasgow Airport: 64 Miles, 65 Minutes
- Edinburgh International Conference Centre: 23 Miles, 40 Minutes
- Murrayfield Park: 21.5 Miles, 30 Minutes
- Glasgow SECC: 57 Miles, 60 Minutes
- Hampden Park: 57 Miles, 60 Minutes
- Edinburgh Castle: 23.5 Miles, 40 Minutes
- Adam Smith Theatre: 4 Miles, 8 Minutes
- Adam Smith College: 4 Miles, 8 Minutes
- Kirkcaldy Art Museum and Gallery: 4 Miles, 7 Minutes
- Pettycur Beach: 1 Mile, 3 Minutes
- Victoria Hospital: 5 Miles, 10 Minutes
- Kirkcaldy Town Centre: 3.5 Miles, 9 Minutes
- Aberdeen: 100 Miles, 115 Minutes
- Inverness: 155 Miles, 160 Minutes
- Stirling: 40 Miles, 50 Minutes
- Dunfermline: 13.5 Miles, 20 Minutes
- Glenrothes Town Centre: 11 Miles, 20 Minutes
- Leven Town Centre: 13.5 Miles, 25 Minutes
Is smoking permitted?
For your comfort all rooms are Non Smoking and are fitted with state of the art Smoke and Fire Detection system. There are dedicated outdoor smoking areas for your convenience.
How can I book a room?
Room booking can be made by calling our team, directly on 01592 892 222 or via our safe and secure online booking system.
If I need to cancel my room will I have to pay?
This is largely dependant on the rate code booked under. Generally most rates will not be charged for the room as long as you cancel 72 hours before you are due to arrive. Some special, advance, prepayment and discount rates incur penalties in whole or in part. Please refer to booking code terms and conditions for specific restrictions.
Do you have disabled access?
Yes. There is wheelchair access throughout the hotel and we also have 2 fully adapted accessible Deluxe Bedrooms.
Are children welcome?
Yes. Children are always welcome in the Hotel and there are various activities for them to enjoy throughout their stay. See our Leisure Centre page.
Is food available throughout the day?
Our Horizon’s Restaurant is open for breakfast, lunch and dinner Monday to Saturday and for High Teas on Sunday. Bar Snacks are available 7 days per week in the Waterfront Lounge. Room service is also available 7 days a week.
I'm vegetarian, is there anything for me in the restaurant?
Yes. We always provide options for our vegetarian diners. See our menu page.
I'm not a resident of the hotel but would like a drink in the Waterfront Bar and/or a Meal in Horizons Restaurant, is this possible?
Of course! We welcome all with a smile.
Is there a Single Supplement?
There are no Single Supplement Charges.
Are all of the Rooms En-Suite?
Yes.
Are Children allowed in the pool?
Yes. However, they must be accompanied by an adult at all times.
Can I extend my break during my stay?
You can of course extend your stay. We would strongly recommend that you contact the on Duty Receptionist as soon as possible to check availability if you are thinking of doing this.
Do I have to make my own travel arrangements?
If you require any assistance making travel arrangements throughout your stay, we will do our best to advise you.
What durations do you do and what days do they start from?
You can stay at the Hotel for 1 Night or more. Please contact us on 01592 892 222 for availability and prices or book online.
Do you have a Civil Marriage Licence?
Yes.
Do you have Grounds?
Yes. We have several designated Patio and Balcony areas for guests to enjoy, with views over the Firth of Forth and Forth Bridges.
I am arriving very late will there still be someone there to let me in?
Yes. Reception is manned 24 hours per day.
How do we get to the hotel from Edinburgh Airport between 09:00 to 21:00?
Airport taxis are available 24 hours a day from either Edinburgh Airport terminal and will only cost approximately £55.00. Alternatively, you can contact us on 01592 892 222 and we will arrange a local Taxi to collect you.
How far are local pubs and restaurants?
You can walk into Kinghorn in 10 minutes, or Burntisland in 20 minutes. Alternatively, ask the on duty receptionist to organise a local taxi to take you.
Does the local town have a post office and banks with currency exchange?
Yes, the banks and post office are open 09:00 to 17:00 weekdays and 09:00 to 13:00 on a Saturday – they are closed on Bank Holidays & Sundays.
Does the local town have launderette and dry cleaning?
There is a same day Dry Cleaning Service Available at the Hotel for your convenience.
Are your hotel prices very competitive?
Yes, we like to think our prices are very competitive and great value.
Does your hotel accommodate all types of travellers leaving?
Yes, we provide comfortable bed and breakfast/guest house accommodation for all types of travellers; holiday makers, business and corporate clients and also for people working in the area.
Is the Bay Hotel cleaned regularly?
Yes spotlessly, every room is fully cleaned every day; we use an outside laundry company for all our linen and towels which means it’s new and fresh all the time.
What times is the breakfast served?
Full Scottish Breakfast is served from 08:00 - 10:00 Monday - Friday and 08:00 - 11:00 at the weekends. Early breakfasts or continental breakfasts can be pre-arranged with reception for early departures from 07:00 – 08:00 daily.
Are children allowed in the bar?
Yes. Children are allowed in the Waterfront Lounge when accompanied by an adult.
Does the price include free wireless internet?
WIFI is available at the hotel but, charges apply. Please ask at reception for details.
I am not leaving until later in the day - can I leave my luggage with you until I depart?
Yes, we can store you luggage throughout the day until you leave.
How can I pay?
We accept all major Credit and Debit Cards, with the exception of American Express. Although payment is generally required on departure, guests are required to provide a pre authorisation on a valid credit card on arrival. Please see our Terms and Conditions.
How far ahead should I book?
In order to accommodate you in your room of choice, please let us know as early as possible. Booking ahead is always advisable.
How can I keep in touch with friends and family back home?
With direct dial telephones and internet access in every room, keeping in touch with your friends and family could not be easier. Day or night you can call family back home, or make use of our fax service.
What hours is reception open?
We are open 24/7, 365 days a year. Late arrivals are accepted.
Do you arrange sightseeing tours?
We can help you enjoy your stay by providing you with up to date guides to Fife, free maps and advice on finding your way around. Please email us with any travel queries you may have. However, at present we do not run sightseeing tours. Things to see and do in Fife.
Where is the nearest laundry?
Just 25 meters away around the corner from the hotel, there is a laundry with coin operated machines.
What are the Terms and Conditions of Booking?
Please see our Hotel Terms and Conditions page.
Do you offer gift vouchers?
Presently we do not offer gift vouchers.
Is it possible to get married at the Hotel?
Yes. The Bay Hotel is an extremely popular wedding venue.
Do you deliver early morning newspapers?
There is no paper delivery service.
Do all the Rooms have a Sea-View?
All of the Front Facing Rooms have Stunning Sea-Views. See our guest rooms page.
What are the differences between the different types of rooms?
Rooms vary in size, occupancy, and some have sea-views, whilst others do not. All rooms are fully equipped with en-suites and all the latest technology, finished to the highest standards. See our guest rooms page.
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The Bay Hotel
Burntisland Road, Kinghorn, Fife, Scotland, KY3 9YE.
Tel: +44 (0) 1592 892 222 Fax: +44 (0) 1592 892 206
Tel: +44 (0) 1592 892 222 Fax: +44 (0) 1592 892 206 Email: 